Our company won't charge you without your permission.

If you see a charge from Lightinthebox on your bank or credit card statement and you are not sure where the charge came from, we suggest that you sign in to your account on our website, check “My Orders” to search for an order that matches the charge. You can open each Order Details page by clicking on either the Order Number or on View Details.

If you can't find a transaction that matches the charge on your account, you might want to consider some other scenarios:

Do you have other account on our website where the order was placed but forgotten?

Do you have a child or spouse who is authorized to use your PayPal or bank account? Have you asked them about this charge?

If you find a suspicious charge, an error, or some other unauthorized transaction when viewing your account, click Here to report it to us, we may be able to help.