How long will it take for the payment to be accepted? (Why was I charged but the order is still pending?)

Please understand that processing times for international transactions can take longer than usual. Based on the method of payment, transfer times might vary. 

Timeline to Receive Payment Estimates:

In some cases, PayPal and credit/debit card payments may take up to 24 hours to confirm. We will notify you that we have received the payment by providing an email with the object "Payment Confirmation for Order#_______ with OUKU.com".

If you have waited more than normal payment receiving timeline, but your order status is still pending, please double check first, whether you have duplicate orders of which the payment has already been confirmed. If you need further help, feel free to contact Customer Support.

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